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What Service Level Agreement (SLA) Does Go2Cloud Offer?

support SLA uptime credits

Go2Cloud's Service Level Agreement (SLA) demonstrates our commitment to platform reliability.

If you experience unscheduled downtime lasting longer than 15 minutes, we provide credits worth 10 times the value of the affected service for the duration of the outage.

The maximum credit is capped at one month's equivalent for the affected services.

This SLA applies to unscheduled downtime caused by issues within Go2Cloud's infrastructure. It does not cover downtime caused by customer actions, operating system issues, or scheduled maintenance windows.

To claim SLA credits, contact our support team with details of the outage and the affected resources.

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What Support Does Go2Cloud Offer?

Go2Cloud offers 24/7 email support for virtualization infrastructure. You manage your own OS configuration and applications, with expert help always available.

Can Go2Cloud Help with System Optimization and Consultancy?

Most customers manage their own systems, but Go2Cloud can recommend specialist partners for server configuration, optimization, and software installation.

How Does Go2Cloud Schedule Planned Maintenance?

Planned maintenance is scheduled outside of business hours whenever possible. Customers are notified by email at least 24 hours in advance.

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