Our Support and Advice
Learn about our support channels, service level agreements, consultancy options, and how we handle planned maintenance.
Our Support
What Support Does Go2Cloud Offer?
Go2Cloud offers 24/7 email support for virtualization infrastructure. You manage your own OS configuration and applications, with expert help always available.
What Service Level Agreement (SLA) Does Go2Cloud Offer?
Go2Cloud offers 10x credits for any unscheduled downtime exceeding 15 minutes, up to a maximum of one month's credit on your account.
Can Go2Cloud Help with System Optimization and Consultancy?
Most customers manage their own systems, but Go2Cloud can recommend specialist partners for server configuration, optimization, and software installation.
How Does Go2Cloud Schedule Planned Maintenance?
Planned maintenance is scheduled outside of business hours whenever possible. Customers are notified by email at least 24 hours in advance.